Refund Policy

Refund & Cancellation Policy

By purchasing any membership, class pass, or session at Swan Studio, you agree to the terms and conditions outlined in our policies. Your monthly membership is charged at the price shown at checkout and renews automatically each month on the billing date shown in your purchase confirmation. There is no minimum commitment beyond the current paid billing period. You can cancel at any time by emailing alonitree@gmail.com. To stop the next renewal, your cancellation must reach us before the next renewal charge is due. Cancellation takes effect at the end of the current paid billing period, and you may use your membership until then. We will confirm the cancellation and end date by email. A cancellation received in time stops renewal even if we process or confirm it later. This does not affect statutory withdrawal, refunds, or rights to end the contract earlier. We may update our policies from time to time; updates apply as explained in the Terms and Conditions. The terms and price agreed at purchase apply to your purchase. Changes published on our website apply to new purchases from the stated effective date and do not retrospectively change an existing purchase. We will not change the price or material terms of your existing membership without your express agreement, except where a change is required by applicable law. We will explain any proposed change and its effective date before asking you to agree. Continuing to visit our website or attend classes does not, by itself, mean that you agree to a change. Your rights under Portuguese consumer law remain unchanged.

All services, including Pilates Reformer, Mat Yoga, and Pilates Mat classes, are subject to availability. Members are responsible for booking their sessions in advance, and unused sessions do not roll over unless explicitly stated in the membership terms.

No-Refund Policy

Except where these terms or the law give you a refund or another remedy, we do not provide change-of-mind refunds for unused sessions, expired packs or ordinary mid-period membership cancellation where the agreed services were available and properly supplied. Nothing in this policy limits your statutory withdrawal rights, remedies for services not supplied or not properly supplied, or other mandatory consumer rights.

Memberships: Your monthly membership is charged at the price shown at checkout and renews automatically each month on the billing date shown in your purchase confirmation. There is no minimum commitment beyond the current paid billing period. You can cancel at any time by emailing alonitree@gmail.com. To stop the next renewal, your cancellation must reach us before the next renewal charge is due. Cancellation takes effect at the end of the current paid billing period, and you may use your membership until then. We will confirm the cancellation and end date by email. A cancellation received in time stops renewal even if we process or confirm it later. This does not affect statutory withdrawal, refunds, or rights to end the contract earlier.
Class Passes & One-Time Sessions: All single-session purchases and short-term passes (e.g., 7-Day Trial, One-Time Pass) must be used within the stated validity period.
Failure to Attend: Missed sessions are not eligible for refunds or rescheduling. It is the member's responsibility to book and attend sessions within the specified time frames.
Studio Purchases: Health drinks, merchandise, and other studio purchases are non-refundable, except in cases of a defective product.

Cancellation Fee

Where a membership is cancelled after it has started, a cancellation fee of €5 applies, unless the cancellation is due to our failure to provide the services or another right you have under law. The fee is shown here before you purchase.

By making a purchase at Swan Studio, you acknowledge and accept this policy. If you have any questions, feel free to contact us — we’re happy to assist!